OUR SERVICES

MMT Consulting Call Centre offers outsourced outbound and inbound call centre solutions to South African Companies with the technology best-suited for the current market and for that particular client, a complete end-to-end inbound and outbound customer and sales service call centre that provide the following services;


OUTBOUND
The Outbound Service is for helping companies grow their client base through selling the Company’s products and ensuring repeat business;

•    Telesales
•    Telemarketing
•    Pre-sales services
•    Lead generation
•    After Sales Surveys
•    Tourism Campaigns
•    Traffic Fines Reminder
•    Conference and Seminars Registration
•    Overdue Accounts Reminder
•    Debt Collection
•    Toll Free Services


INBOUND
The Inbound service Companies with the peace of mind in knowing that their query calls are answered timeously and dealt with professionally.

•    Customer care services
•    Enquiries
•    Order processing
•    Unresolved issues service
•    Emergency Services
•    Answering Service / Reception for Small Businesses
•    Answering Service for Government Departments
•    Data Entry / Capturing


WEB BASED

•    Email Management
•    Help Desk
•    Enquiry Live Chats

OUR HUMAN RESOURCES

MMT Consulting Call Cent has full time Call Centre Agents who are methodical, target driven and are able to work in a pressurized environment. All Call Centre Agents go through a process of identification, aptitude testing and attitude screening in order to match the culture of the client and the organisational fit. They are then trained according to client specification and concept.